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Madison & Chenango Counties

Services are available to all victims and their family and friends. Help Restore Hope Center services are here to help, no matter when the assault occurred or whether you wish to report it to the police. We serve victims regardless of sex, age, race, ethnic background, income level, disability, or sexual orientation.

24 Hour Hotline

Offer non-judgmental support, provides information about domestic violence and sexual assault, and are a source of referrals.
Madison and Chenango Counties: 1-855-966-9723
** Collect Calls Accepted **

Emergency Housing Assistance for Survivors

For victims of domestic violence (physical, emotional and sexual) or rape/sexual assault who need immediate safety. Accessible through the 24 hour hotline 1-855-966-9723 (Madison and Chenango Counties).

Short-term Crisis Counseling and Therapy

Make an appointment with a Victims’ Advocate through the 24 hour hotline. Advocates will offer support, define options, and provide appropriate referrals.

Short-term therapy for survivors and their families for trauma issues related to domestic violence or sexual assault is available.  Services are free and confidential.  Contact the hotline for more information and to make an appointment.  Foreign language and American Sign Language interpretation for therapy sessions is available with advance notice.

Approved Rape Crisis Provider for Madison County

Specific services are available to survivors of sexual assault by contacting the hotline.

Sexual Assault Nurse Examiner (SANE) Project  

Sexual Assault Nurse Examiner (SANE) program provides sexual assault or abuse victims with critical medical and trauma care. Liberty Resources Help Restore Hope Center is thankful to be a part of this collaboration between Colgate University, Oneida Health, and Community Memorial Hospital. 

Sexual Assault Nurse Examiners are registered nurses who have completed specialized education and clinical preparation in the medical forensic care of a patient who has experienced sexual abuse. SANE services – which include emergency contraception, trauma response, sexually transmitted infection testing and treatment, forensic medical care, and referral to further support services – are vital for evidence collection to identify and hold offenders accountable. Most important, however, is the survivor’s treatment and recovery.

Madison County SANE services can be accessed by contacting Help Restore Hope Center’s hotline 1-855-966-9723 or presenting directly to the emergency room at Community Memorial in Hamilton or Oneida Health in the City of Oneida. From there, the survivor will be taken to a private area within the hospital. Staff are available 24/7 to provide support to the survivor throughout the SANE exam and processes which follow – longer term help is also available.  

Support, Accompaniment and Advocacy with Legal/Medical Proceedings

Advocates will meet rape/sexual assault, domestic violence and stalking victims at area hospitals or police agencies to provide crisis intervention and systems’ assistance. Information for domestic violence and rape/sexual assault victims regarding basic legal information, victims’ rights and referrals for legal advice. Assistance with writing Orders of Protection, Child Custody, and other petitions for Family Court on an emergency and non-emergency basis.

Support Groups

"Empowered" is a support group for survivors of domestic violence or for individuals still in a domestic violence relationship. The group provides participants with a healthy and safe environment to build a support network with other survivors and to explore their journey towards healing.

Domestic Violence Education Group is a six session program that addresses the dynamics of domestic violence.

Community Education and Professional Training

Liberty Resources' Help Restore Hope Center offers training and presentations to community groups, schools, professionals and others on a wide variety of related issues, including: Talking about Touching Program (for elementary students), healthy relationships, Domestic Violence 101, Intimate Partner Violence and Pregnancy, and other topics. To request a training or presentation, please contact the Madison County Help Restore Hope Supervisor.

OVS Crime Victims Assistance Provider

If you or a loved one is a victim of a reported crime, you may be eligible to receive Compensation through the NYS Office of Victims' Services (OVS). Upon eligibility, an Advocate may assist with the NYS OVS application. Compensation may include medical bills, counseling, essential personal property and related expenses. For more information contact a Help Restore Hope Advocate or contact directly at This email address is being protected from spambots. You need JavaScript enabled to view it. (New York State Office of Victims' Services).